Refund & cancellation policy

All sales are final. Because we reserve venues, equipment, and a host based on headcount, every ticket is non-refundable and cannot be cancelled once purchased. By completing checkout you agree to this policy.

Your spot is transferable. Can't make it? Send a friend in your place. Just email us their name before the event and they're on the list — no charge to switch.

No-shows. If you don't attend, the ticket is not refunded — the spot was held for you and off the market for someone else.

If CityCrew cancels. If we cancel an event outright (venue falls through, unsafe weather, too few signups), you get a full refund to your original payment method or a credit toward another event — your choice.

Refund timing. When a refund is approved, CityCrew submits it to the original payment method promptly. Your bank or card issuer controls when it appears, which commonly takes several business days.

How to reach us. Questions about a booking? Email info@citycrew.ca and we'll help — transfers included.

Last updated July 22, 2026.